Heartland Sign Works doesn't just offer printing. By assembling a team of highly skilled and creative designers, we are able to offer a complete marketing package for you or your business. In order to ensure maximum proficiency and customer satisfaction, our professional design team would like you to understand the production process.

Before contacting our design staff, please take the time to read through the following information.


All Design Orders including changes will be up to 3 business days and are not included in the print turn around time. Please let us know if you have a specific deadline.
A Rush charge of up to 50% above the design fee will apply to any projects with less than a 3 day turn-around and this EXCLUDES weekends.
Full payment for graphics and half the product will be required before your project is started. Upon cancellation, a refund will be provided once the Cancellation Fee is applied. If the Cancellation fee is greater than the Advance payment, the client will be responsible for the remaining balance.
Any canceled projects will be billed at normal hourly rates regardless of completion.
The initial client meeting will be free of charge. Any additional meetings or consultations will be billed at an hourly rate.
Once a project is ready for client approval, a rough draft will be provided by our designers. Standard printed proofs are no extra charge. Exact product proofs will vary by product but normally $25 per proof.
You are responsible for supplying our designers with all the info, pictures, logos and any images you want to use for the layout of the product. We are happy to help find images and send you a link to stock imagery we use as well. Also, you are liable for the rights of any artwork, logos or text supplied to us. You agree that you have permission to use the info given to us and we are not liable for this. Please note we will not reproduce any copyrighted materials without permission from the copyright holder.
A scan fee of $5 per scan will apply to any project requiring normal image scanning. Photo touch up is not included in this fee. Additional fees may apply for any negative or slide scans.
When you pay for your graphics you own the PDF. If you need us to package the file there will be a packaging fee of up to $55 for all native files.
Every project has revisions. Our first two revisions are free of charge. Each additional revision will be charged at the designer's hourly rate.
Once a project has been approved for print our designers are not responsible for any errors or delays in production.
In most cases the designers will cut and paste from the text you supply. It is 100% your responsibility to make sure your information is correct and accurate. We are not responsible for any errors including, but not limited to the following
  • Names
  • Addresses
  • Phone Numbers
  • Titles
  • Positioning
  • Fonts, Logos and all punctuation.
Xpress is not held responsible for any pixilation or distortion in graphics supplied by the client, that includes logos, pictures, etc. If you are not sure please ask and we will be HAPPY to check your graphics before printing.
We print in four color process. We strive to hit a high industry standard but printing can vary slightly from run to run and rarely match proofs viewed from your screen. Unless a color proof is requested the color may vary slightly from a standard hard copy proof as well. If you require a specific color it is your responsibility to let us know. An additional fee may be charged to meet your specific color match.

Email: or Call: 540-659-2411

Job Specifications

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    • This realtime quote does not include tax or shipping.